Privacy Policy
At Sálrimedi, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, store, use, and disclose personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging with our naturopathic services, you consent to the collection and use of your personal information as outlined in this policy.
What Information We Collect
We may collect the following types of personal information to provide our services effectively:
Personal details: Full name, date of birth, contact information (address, phone number, email).
Health information: Medical history, current medications, allergies, lifestyle details, dietary habits, pathology results, and other health-related data necessary for naturopathic consultations.
Payment information: Billing details required for processing payments.
Online activity: Data from cookies and analytics tools to enhance user experience and support marketing efforts (clients can manage their cookie preferences).
We may collect this information directly from you during consultations, through intake forms, or via the Jane app, our preferred platform for storing and managing client records.
Only authorized practitioners and administrative staff handling bookings and payments have access to necessary client records.
How We Use Your Information
Your personal information is used to:
Provide personalised naturopathic care, including developing treatment plans, monitoring progress, and making informed recommendations.
Communicate with you regarding appointments, follow-ups, and updates.
Process payments securely.
Improve our services through analytics and marketing efforts.
Comply with legal and regulatory requirements.
Heidi Health AI Note-Taking Software: For client health service purposes, we use Heidi Health AI to assist with efficient and accurate note-taking during consultations. Clients can opt out of this service by indicating their preference on the intake form.
We do not use your information for marketing purposes without your explicit consent and will never sell or trade your personal data to third parties.
How We Store Your Information
We store your personal and health information securely using the Jane app, which meets high privacy and data security standards. Jane implements the following measures to protect your data:
End-to-end encryption: Ensures your data is secure during transmission.
Access control: Only authorized personnel can access your information.
Advanced security features: Protection against threats like phishing, malware, and unauthorized access.
Disclosure of Your Information
Your information will only be shared:
With your consent, such as when coordinating care with other healthcare providers.
When required by law, such as in response to a subpoena or mandatory reporting obligations.
To prevent or mitigate a serious threat to life, health, or safety.
With third-party providers directly involved in your care (e.g., pathology services, online dispensaries). These providers adhere to strict confidentiality and privacy regulations.
Your Rights
Under the Privacy Act, you have the right to:
Access your information: Request access to your personal or health data.
Request corrections: Ensure any inaccuracies or incomplete details are corrected.
Withdraw consent: Opt out of certain services, such as Heidi Health AI, or limit the use of your data.
To exercise any of these rights, please contact us using the details provided below.
Retention and Destruction of Records
We retain your personal and health information for the following periods:
Adults: Records are retained for 7 years from the last date of service.
Minors: Records are retained until the individual turns 25 years old.
At the end of the retention period, records are securely erased using industry-standard methods to ensure data confidentiality.
Minors
For clients under 18 years old, we require consent from a parent or guardian to collect and use their personal information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be communicated directly to clients via email, with at least two weeks' notice before taking effect.
Contact Us
If you have any questions, concerns, or complaints about how your information is handled, please find all relevant contact details on our contact page.
We take privacy concerns seriously and will respond promptly to any inquiries or complaints.
This Privacy Policy is effective as of [January 1, 2025].
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Cancellation and Rescheduling Policy
Appointments must be cancelled or rescheduled at least 24 hours in advance to avoid cancellation fees. This ensures appointment availability for other clients and respects the time of our practitioners.
Cancellations made within 24 hours of the scheduled appointment will incur a 50% cancellation fee of the consultation cost.
Failure to attend a scheduled appointment without notice ("no-show") will result in a 100% charge of the consultation fee.
Rescheduling within 24 hours is subject to practitioner availability and may still incur a cancellation fee at our discretion.
Please cancel or reschedule using the Jane app, email info@salrimedihealth.com.au or call 0447 509 000 at least 24 hours before your appointment.
Exceptional Circumstances
In cases of emergencies, unforeseen illness, or exceptional circumstances, we may consider waiving cancellation fees on a case-by-case basis. Please contact us as soon as possible to discuss your situation.
Changes to This Policy
Sálrimedi Holistic Health reserves the right to update or modify this policy at any time to comply with legal requirements and improve service quality. Any changes will be posted on our website and effective immediately.